Return & Refund Policy — Rilvex

Last updated: May 2026

At Rilvex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include all accessories, manuals, and components
• Not show signs of wear, damage, or misuse

Certain items may not be eligible for return due to hygiene, customization, or final sale conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Final sale or clearance items
• Used or damaged products caused by the customer

Return Process

To initiate a return, please contact our support team at:

Email: chi01679633780@gmail.com

Please include:

• Your order number
• Full name
• Reason for return
• Photos of the item if applicable

Our support team will provide return instructions once your request is reviewed.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank as processing times may vary

If you still have not received your refund, please contact us at:

chi01679633780@gmail.com

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you received a damaged or wrong item, contact us within 48 hours of delivery with clear photos for assistance.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable unless otherwise required by law.

Order Cancellation

Orders may only be canceled within a short period after purchase before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Rilvex Support
📧 chi01679633780@gmail.com